Our goal at Tycon is to provide our customers with the best service. We offer a 30-day money back guarantee on all online store orders and all our products carry at least a 2-year warranty.
The form below will ask you basic information about the order so that we can locate the original invoice and process the RMA quickly. It’s very important to provide an much information as possible so that we can minimize the back and forth communications and speed the process. Please remember that our RMAs are valid for 60 days, so it is important to respond and send back the equipment as quickly as possible.
Once we receive the request and all information that we need to process the RMA, we will send you an email with a 6-digit RMA number that will need to be written on the outside of the box. The customer is responsible for shipping the product back to Tycon Systems at their expense and we will ship the repair/replacement to you at no charge.
As soon as the product is received, testing will begin to determine why the product failed so we can make sure to improve and fix any issues. After we have completed our analysis; we will contact you to provide any further details and our tech support will help to make sure the equipment is being used properly.
If a repair/replacement is approved we will ship to you via Ground service at our cost. If you require faster shipping, you will be required to pay the extra cost to expedite.
We realize that in some situations a customer cannot wait so Tycon Systems does offer advanced replacement of many of our products with a credit card on file. The way this works is we send out a replacement immediately and you have 30days to either return the suspect product or pay the invoice. The invoice will be paid automatically using the credit card on file at the 30 day mark if the product return is not received by Tycon.
Ultimately, all of us as Tycon want to make this process as swift and painless as possible. We are always open to suggestions for how we can improve.