Sales Tips for Customers

Pre-Sale and Product Questions: 

When buying new products, it's important to review the spec sheets and ask questions. It’s best to understand the products and make sure you’re buying the right parts for your application to avoid unnecessary returns and time loss. 

Some of the questions below are important to research and keep in mind:

What are the product's features and benefits? 

What is the product's warranty? 

What are the product's return policies?

Requesting Quotes (RFQs) 

All pricing is listed on our website. For large orders, it may need to ship via freight or qualify for discount pricing. You can request a quote by sending an email to [email protected]. Be sure to provide as much information as possible about the products you're interested in. This includes the Tycon part number, quantity, shipping address, and any special shipping instructions such as lift gate requirements, etc. 

Placing an Order 

When you’re ready to place your order, you can purchase directly from our website or with any of our Distributors. If you receive a quote by email, you can reply that you’re ready to place the order and one of our sales team members will reach out to you. All orders require prepayment unless Net Terms have already been established. We typically require a consistent purchase history before extending Terms. We can typically ship the order the same day or by the next business day. The Ground shipment window closes at 2 PM MST, and the freight shipment window closes at 11 AM MST. Our offices are closed on Fridays. Any orders received Thursday afternoon will ship on Monday (unless Monday is a holiday). 

After the Shipment 

Once the order is shipped, we will send you an email with the tracking information. The invoice will be sent by the end of the day. If you have any post-sales questions, you send an email to [email protected] and someone from our Support Team will reach out and assist. 

We’re grateful for the opportunity to win your trust and look forward to working with you!

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